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Customer Service Please…

Have you been to one of your events as a consumer, guest, fan, or whatever you call your customers lately?  Or someone else’s event?  No parking pass, no connections, no backstage catering.  If you...

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“My Heros Have Always Been”…Promoters?

I always loved that song – with the word promoters replaced with the actual lyric cowboys of course.  But the title of this newsletter is true.  There are three giants of the live and branded live...

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CRUSH IT!!!

A few weeks ago Bill Maher did a special edition of his HBO show Real Time by pulling away from the program’s usual format and only interviewing two guests.  One of those guests was Bill Moyers....

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POSITIVE THINKING

WARNING, THIS IS PROBABLY THE MOST PERSONAL LIVEWORKS NEWSLETTER I’VE EVER WRITTEN.  READER DISCRETION IS ADVISED.  Lately it seems that I’ve been identifying myself more by the last two-years of...

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LIVE INDUSTRY’S RACE TO THE BOTTOM

Thank you to Pollstar and the North American Concert Promoter’s Association for bringing Seth Godin (BTW, there is a great article on connecting with customers in the February issue of Entrepreneur...

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